Returns & Refunds
With FREE delivery and FREE returns there’s no risk with EirSoft Water!
We like to make things easy at EirSoft so we’ve a very easy returns system.
If your product is faulty and a resolution cannot be reached or a fix for the problem found after our free engineer visit has taken place, we will refund the sale. WE DO NOT OFFER REFUNDS ON ANY PRODUCT WHICH WE HAVE INSTALLED AND SUBSEQUENTLY WHERE OUR TECHNICIAN HAS VISITED THE PREMISES AND FOUND THE SYSTEM OR PRODUCT TO BE IN PERFECT WORKING ORDER
If you wish to return your DIY/Self Install item simply send us a message, please include your order number from the ‘invoice sheet’ in the box.
Please package up the item in its original packaging and have it ready for our collection team to retrieve.
We’ll arrange for a courier to collect the item from you at your specified location (home or office), collections are between 10am-4pm Monday to Friday.
Please note that colour of our plastic mouldings may vary and we cannot guarantee a particular colour of plastic with any order.
Branding may also vary with all of our products but the filtration media will always be NSF certified.
Returns after 30 days.
Your warranty covers your return costs if there is a defect with your product. Please see the full warranty details for further details.
At this time we don’t offer free returns after 30days where the item is not defective.