EirSoft Water offers you free extended warranties because we genuinely want you to have complete confidence and peace of mind when deciding to shop with us. Every one of our products is made to stand the test of time and tens of thousands of our products are actively filtering water all over Europe right now. Our customers are vitally important to us, we believe that it’s essential that we are honest with you, and in-fact we’ve found that this approach ensures that all our customers are honest with us.
We put decades of experience and testing into making sure that you never have to use your warranty but it’s reassuring to know that your water softeners warranty term is 7 years, reverse osmosis units 5 years and 2 years on all other products. This warranty does not affect the rights you already have; it is in addition to those rights. Warranty after 1 year and onwards is valid once EirSoft Water have serviced the system
Once you buy from EirSoft your warranty is automatically activated and this may not be noted on your invoice (don’t worry). We DO NOT SUPPLY INSTRUCTION MANUALS WITH OUR SYSTEMS – This is due to the fact that as per your warranty agreement, we’re responsible 100% for the programming, parts & labour of the machine during the warranty period. Warranty will become null & void should the system be tampered with, removed or reinstalled by a 3rd party.
There are some things which aren’t covered by warranty so we’ve clarified details below so you know exactly where you stand.
- Your warranty starts from the date of purchase
- The warranty belongs to the person on the billing address of the order so you can bring your equipment with you if moving house.
- All parts are covered. In the event of a fault
Of course we can’t cover every single eventuality but we are willing to take any action we consider reasonable in order to make sure you are 100% happy. Thank you for shopping with EirSoft Water. For any further information please contact EirSoft Water customer service.